Senior Service Desk Ninja

Date: Posted 23-May-2017, Closing 23-Jul-2017 (MST)

Department: Other

Location: Sandy, UT

Pay Rate: 50,000 - 70,000

Pay Type: Salary

Benefits: Health, Vision, Dental, Life, Disability, & 401K with 4% match, and more! Bonus plan, based on performance.

Employment Type: Full Time

Senior Service Desk Engineer

IT - Sandy, Utah

Who We Are

i.t.NOW, Inc. is Utah's premier managed I.T. services and computer support provider for small and medium-sized businesses. Since 1997, i.t.NOW, Inc.'s core commitment has been to assist Utah businesses successfully reach their goals by eliminating the typical frustration, delays and expense associated with I.T. management. 

The ideal candidate will have a very deep knowledge about how and why infrastructure and desktop components are configured and used in order to identify bottlenecks and root causes. Absolutely must have experience with Active Directory Group Policy Objects as it relates to managing the end user's experience. Of course, should also be an expert in Windows  7 / 8 / 10 desktop OS and have basic experience with Citrix and /or virtual desktops.

 What you'll do

  • Work closely with clients to troubleshoot technical issues
  • Resolve escalated Service Desk tickets and issues
  • Train and mentor junior staff

What you'll need to succeed

5 years of hands-on experience configuring and supporting the following:

  • Networking Switches, Routers and Firewalls
  • Microsoft Windows Desktop Operating Systems (Windows 7-10)
  • Microsoft Windows Server Operating Systems (2008-2016)
  • Microsoft Exchange (2010+ & Office 365)
  • Microsoft Active Directory, IIS, SQL Server, and Remote Desktop/Terminal Services
  • Server Hardware Technologies
  • Data backup and Recovery Support, Corporate Antivirus Support, and VPN Connectivity Support
  • Citrix / VDI


These are really nice too!

  • Ability to learn and communicate technical information
  • Meticulous attention to detail and outstanding troubleshooting skills.
  • Self-motivated and passionate about helping others
  • Excellent written and verbal communication skills
  • Great enthusiasm for building strong relationships


 Our Fringe Benefits

  • Great Team Members! Professional, enthusiastic, creative people you'll enjoy spending your day with.
  • Rest and Relaxation. Paid time off and paid holidays.
  • Fun and Playful Atmosphere. Enjoy downtime playing in air hockey tournaments, skee ball, hanging out in one of our comfy rest areas, or simply enjoy our regular yummy company paid lunches!
  • Get educated on us! Tuition reimbursement and on-going paid training opportunities.
  • Benefits Galore! Health, Vision, Dental, Life, Disability, & 401K with 4% match, and more!
  • Prosperity! Bonuses based on performance.  As we grow, YOU grow! Join us, grow with us! Don't miss this exciting career opportunity to learn, progress, and advance in your chosen profession!
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